Testimonials

“Virgin Blue has been using CBS Mystery Shoppers since January 2004 and during that time we have gained valuable feedback on our product and services, enabling us to identify trends and improve our customer service. CBS has always assisted in ensuring the information is provided as and when required and we are happy with the service offered.”
Virgin Blue

“The Mystery Shopper program has allowed the Franchisees the visibility to assess what their staff are saying to the customers and also gauge the response time to agreed time to service KPI’s such as telephone and customer contact. We have found the service levels that we receive from CBS to be of a high standard. The feedback we require needs to be easily accessible and easy to read and interpret. This is achieved via the web and a monthly spreadsheet outlining KPI and overall performance.”
Harvey Norman

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