Mystery Shopping Service - Secret Shopper Service

Customer Brand Services provides a mystery shopping services provider with an individual customer service reporting platform that allows clients to get the maximum benefit from their mystery shoppers. Our mystery shopping service provides extensive client consultation allowing for development of a specific focus on what your business needs to know.

The CBS mystery shopper program allows you to:

• Monitor and measure team member cutomer service performance
• Identify ways to improve customer retention
• Keep employees aware of what is important in serving customers
• Maintain focus on measurable customer experiences
• Reinforce positive employee / management actions with incentive-based rewards
• Monitor facility conditions and improve asset protection
• Ensure product and service delivery quality
• Support promotional programs with quantifiable customer results
• Audit pricing and merchandising compliance
• Provide complementary support to your marketing research data
• Identify training needs and potential sales opportunities
• Establish educational tool for training & development
• Positively reinforce employee integrity and build productive customer relationships

With this information in hand, directly available through our Real Time Dashboard Reporting, you’ll be well equipped to target behavioural change for the benefit of your business. Contact us for more information about our mystery shopping service.

The CBS Mystery Shopping Service
Realtime Dashboard Reporting