CBS Mystery Shopping and Customer Service Evaluation Company

When was the last time you looked at your business through your customer’s eyes?

How do you think your customers perceive you?

Customer Brand Services (CBS) mystery shopping services provide direct, impartial information that all senior executives should know. It’s a tangible tool to improve the way your business works, providing opportunities to improve your products, services and sales.

We get you the honest answers because we believe a successful business thrives on the knowledge of its customers.

With over 70,000 mystery shoppers throughout Australia and New Zealand, CBS provides customer service evaluation and an objective, independent assessment of where your business is heading. Through this we can build the skills of your team members and tailor those skills to the ongoing needs of your customers.

Our unique Real Time Dashboard Reporting system provides front line customer service evaluation, online, straight to your desktop.

Why Use Mystery Shopping?

Increasingly the only things that differentiate companies are front line, retail level customer experiences.

It takes care and expertise to develop a meaningful and ongoing relationship with your customers. Mystery shopping is a first hand evaluation of customer service, your customer and their interaction with your business.